SEW-EURODRIVE AB, reg. no 556114-5490, (hereinafter: SEW-EURODRIVE) appreciates you visiting our website, using our mobile apps and your interest in our products and our company. The privacy and protection of your personal data is important to us and we consider this in all our business processes.
Therefore we process your personal data by taking the applicable data protection regulations into account, in particular the requirements of the EU General Data Protection Regulation (GDPR).
On this website, we provide you information on data processing for all processing steps at SEW-EURODRIVE. Please select in the below table for which processing step you would like to receive more detailed information.
The "controller," as defined by Article 4, No. 7 of the GDPR is SEW-EURODRIVE AB, Gnejsvägen 6-8, 553 03 Jönköping tel. +46 36 34 42 00, e-mail: personuppgifter@sew-eurodrive.se. If you have any questions about our processing of your personal data, or about data protection in general, please contact personuppgifter@sew-eurodrive.se
- I. Personal data
- II. Data protection notice for our website: http://www.sew-eurodrive.se website and apps (with cookie regulations) (with cookie policy)
- III. Data protection information for customers and interested parties of SEW- EURODRIVE
- IV. Data protection information for job applicants at SEW-EURODRIVE
- V. Your rights as a person affected
Definition of personal data
Personal data- defined as all information that relates to an identified or identifiable natural person. This includes, for example, your name, your (business) contact details, your phone number or e-mail address and relationship to a company, and your interactions/activities with us.
- When you use our website, personal data in the form of information about your use of our website, for instance, may be processed. This includes, for instance, connection data or sources retrieved by you. This information usually collected by using log files and cookies.
- In case of applications, personal data includes your name, your (business or private) contact information, your address and date of birth. We shall treat all information you send us, in addition to your resume, if applicable also your picture, any information about your private information as application data.
II. Data protection notice for our website: http://www.sew-eurodrive.se website and apps (with cookie regulations) (with cookie policy)
In the following, SEW-EURODRIVE, the owner of http://www.sew-eurodrive.se website, and developer of various mobile apps, would like to provide you with an overview of how we ensure the protection of your personal data on our website and further online contact forms, and which type of personal data we process for which purposes and to what extent.
1. Data processing - Offers on our website
When you visit our website, certain general information is automatically gathered. This includes details such as your web browser type, operating system, and the domain name of your internet service provider. Additionally, your IP address is transmitted to facilitate the requested service. This information is crucial for ensuring the continuous availability of our website. Typically, after a few weeks, this data: is either anonymized or deleted, unless specified for extended data processing purposes.
- If you send us an inquiry by e-mail, we will collect data you provide for processing your inquiry and will fulfill your requests, if applicable. The legal basis for both cases is Article 6(1)(1)(f) GDPR (legitimate interests).
- If you provide us with your contact details in the context of concluding a contract or via registration in our customer portal, please take note of the information on data protection mentioned under III.
- Further processing of your data by us or other group companies or service providers for purposes which go beyond those above takes place as set out below in accordance with the use selected by you or if you have issued your consent.
2. General inquiries and business correspondence via the online contact form
In addition to contacting us by telephone and e-mail, you can also use the online contact form to send us your general inquiries about us or our products and services. We process the data that you have entered in the form on our servers in Bruchsal. The form includes required information, which we need in order to process and respond to your inquiry, as well as largely voluntary information that you enter voluntarily in the free text fields. The data is as follows:
- E-mail address (required information)
- Zip code (required information)
- Subject of your inquiry (voluntary)
- Content of your message (voluntary)
- Academic title (voluntary)
- Customer number (voluntary)
- First name, last name (voluntary)
- Company name (voluntary)
- Street name, house number, town/city (voluntary)
- Country/region (voluntary)
- Telephone number (voluntary)
- Telephone extension (voluntary)
- Cell phone number (voluntary)
- Attachments that you upload via the form (voluntary)
We process and save the data to the extent and for the duration necessary to process and respond to your inquiry and/or to comply with retention obligations.
The legal basis for requesting and processing required information is Art. 6(1)(f) GDPR. We require this information, such as your e-mail address and zip code, to enable us to automatically forward your inquiry to the relevant internal department and to process and respond to your inquiry. In this respect, the collection and processing of this required information is in your interest.
The legal basis for processing the information that you enter on a voluntary basis in the free text form fields is Art. 6(1)(f) GDPR. By voluntarily entering this information in the online form, you express that the processing of this information is in your interest and that you knowingly wish it to be processed. In this respect, the processing is in your interest.
The legal basis is Art. 6(1)(b) GDPR if your details and the correspondence between you and us is necessary so that you as an employee of our customers, suppliers or other third parties are able to do your job and contact us in a business capacity, for example, to order products and services or to report a support case if you are an existing customer.
3. Security information and external links
We take technical and operational security measures on our websites to protect personal data stored by us against access by third parties, loss or misuse, and to enable secure data transfer.
We would like to inform you due to the structure of the internet and the sending of e-mails when transferring information, unwanted third-party access may occur. It is therefore also your responsibility to protect your data by encryption or any other method against misuse.
Our websites contain links to other websites from other providers. SEW-EURODRIVE is not responsible for the data protection policies or the content of these other websites.
4 Customer and online support
We offer you comprehensive interaction with us in our customer portal online support at https://www.sew-eurodrive.se/sv_se/online_support/. Once you register, you will have access to the many functions and services of SEW-EURODRIVE. The processing purposes and processed data can be ascertained from the individual functions, e.g. drawing up sales contracts, requesting the delivery status or carrying out troubleshooting.
The legal basis for your registration with the Online Support is Article 6(1)(1)(b) GDPR (fulfilment of contract). Please note our supplementary data protection information in section III regarding ordering specific services and further processing of your data. e.g. to optimize our Online Support platform and improve your customer experience, please note our supplementary data protection information under II. 6. as well as III.
5. Advertising mailings
If you have given your consent (e.g. via the following link www.sew-eurodrive.se/consent, or if we received your contact details as part of concluding an agreement, we may send you information about products and services by e-mail. The processing in accordance with your consent is described under this link. We can continue to send you information concerning events, trade fairs, products and services by post if we have obtained your address and you have not objected to the information. Further information on how your data is used for advertising purposes if there is a business relationship, please see below under No. III) 1) c.
Of course, you can revoke your consent to receive advertising mailings, or object to the use for advertising purposes, at any time. The easiest way to revoke your consent is to visit www.sew-eurodrive.se/consent or send us an e-mail at avregistrera@sew-eurodrive.se .
6. Processing of data - our mobile apps
We provide various mobile apps in the Apple App Store and the Google Play Store. When you download the mobile app, the necessary information is transferred to the App Store, i.e. in particular the user name, e-mail address and customer number of your account, the time of downloading, payment information and the individual device identifier. The App Store also collects various data by itself and provides you with analysis results. We have no influence over this data processing and are not responsible for it. We only process the data if this is necessary for downloading the mobile app onto your mobile device.
When using the apps, we process the personal data described below in order to enable comfortable use of the functions. Should you wish to use our mobile app, we generally process the data described under section 1 above for websites, which is technically necessary for us in order to provide you with the functions of our mobile app and to ensure stability and security. In addition, in order to provide the app functions, it may be necessary to process data such as your device identifier, IMEI (international mobile equipment identity), IMSI (international mobile subscriber identity) cell phone number (MSISDN), MAC address for WLAN use, the name of your mobile end device and e-mail address, should this be required to provide the functions which you have accessed. The legal basis here is also Article 6(1)(1)(f) GDPR.
7. Processing of online data SEW-EURODRIVE COOKIE POLICY
a) General information concerning the use of technical aids (in particular cookies)
Our website uses so-called cookies. Cookies are small text files that are stored on your end device and that are saved by your browser. They are used to make our offerings more user-friendly, effective and secure. We use so-called temporary cookies that are automatically deleted once you close your browser ("session cookies"), as well as persistent (permanent) cookies.
When accessing our website (or using the apps) and at any time subsequently, you have the choice of whether you wish to permit the setting of cookies and individual additional functions. You can carry out changes in your browser settings or via our consent manager. Should you reject functions or cookies, you may not be able to fully use our service.
When using cookies, we make a distinction between essential cookies (to display and operate the website) and supplementary cookies, such as the anonymous measurement of access numbers (functional cookies) and marketing cookies (advertising purposes, display or relevant and personalized content). Below, we wish to inform you of the various processing purposes and the services which are used in concrete terms. We will also describe the data processing which will take place.
b) Essential functions and cookies when using the website/apps
We use functions which are essential for the use of our websites / apps. These include so-called session cookies, which enable us to recognize you once again when you visit the site during an individual session. These session cookies contribute to safe use of our offering by, for instance, enabling you to use the online support functions. These functions can be viewed in the cookie consent tool, that you can find in our footer. The legal basis of the processing is Article 6(1)(1)(f) GDPR.
c) Use of functions for the recording of use behavior (tracking) with right to object:
The use of tracking cookies enables us to analyze how you use our website and to make improvements. We can either collect anonymous usage statistics or use functions to recognize users returning to our website and thus allocate user processes to an internally assigned ID (pseudonym). This allows us to record access to our website and to analyze it systematically.
Specifically, we use the following tracking cookies:
1) Creation of utilization statistics via etracker
Services from etracker GmbH based in Hamburg, Germany (www.etracker.com) are used on this website to analyze utilization data. In this context, cookies are used to enable a statistical analysis of the utilization of this website by its users, and to display utilization-related content or advertising. etracker cookies do not include any information that would make it possible to identify a user. In addition, we can also use etracker variants without cookies, in which we carry out the data processing described here to a lesser extent.
The data generated is processed and stored on our behalf by etracker and is subject to the strict European data protection laws and standards. etracker has been tested and certified by an independent institute in this respect and has been awarded the data protection quality seal ePrivacyseal.
The data is processed on the basis of the legal provisions of Article 6(1)(f) GDPR (legitimate interests). Our objective as defined by the GDPR, legitimate interests, is the analysis regarding the use of our website and regular optimization of our online offering, as well as our web appearance in order to make it more interesting to you as a user by means of the statistical reports acquired. Since the privacy of our visitors is very important to us, any data that may allow for a reference to an individual person, such as the IP address, login and device identifications, is anonymized or pseudonymized as quickly as possible. There is no other utilization, combination with other data of etracker or dissemination to third parties.
You may object to the above data processing at any time, as far as it is related to personal data:
I object against data processing by etracker
You have successfully opted out of tracking by Etracker. on this website here.
You can find more information about data protection at etracker here.
2) Creation of utilization statistics by SEW-EURODRIVE
We also use a particular tool, which has been developed in-house, to enable us to analyze usage of our website and usage of our Online Support portal and to continually improve your customer experience and make it more interesting.
We do not process your name and IP address for these analyses.
If you are not logged in as a customer, we only collect the information and data listed below and do not connect it to your other data stored in our systems. We place a cookie on your computer (browser) and allocate a random session ID. The following information is processed in this cookie:
- Screen size/ screen resolution
- Type of device
- Operating system and version
- Browser
- Information as to whether cookies are activated in the browser
- Geo data (continent, country, region, city)
- Timestamp (date, time of login)
- "Click data" (individual applications accessed)
- Search queries
- "Abandoned shopping carts" (e.g. product placed in the shopping cart but not ordered)
- Bandwidth and Internet provider
We do this in order to be able to analyze whether and how users not logged in as customers use our Online Support offering.
If you are logged into our Online Support as a customer, in order to optimize the Online Support platform and improve your customer experience when using our platform, in addition to the aforementioned information, we also analyze the following data - only internally at SEW-EURODRIVE and without processing your name or your IP address:
- Your role at the company
- Registration date
- Name of company, entity, account number
- Type of company
- Order designation
- Net price entitlement
- Sales Organization
The information recorded and analyzed is only stored on our servers in Germany provided it is needed for the analysis and optimization of Online Support and only for as long as it is needed for this purpose. It is stored and processed for 5 years at the most.
The legal basis for the capture and creation of these analyses is Article 6(1)(1)(f) GDPR. If you do not want any analyses performed during use of the Online Support via your end device, object to tracking with the SEW‑EURODRIVE tool here link
You have successfully opted out of personal tracking by SEW-EURODRIVE´s internal tracking. Only anonymous data will be collected..
(d) Functions with use of cookies following your consent
Below is an overview of the functions which we use on receiving your consent when you start using our website. These are functions which are used for advertising purposes and use cookies for this purpose.
Use of cookies for advertising purposes
We use functions which deploy cookies for marketing purposes, e.g. in order to tailor advertising to the interests of a website user. They are also used to limit the frequency with which ads are displayed and to measure the effectiveness of an ad. They record which websites and which items are clicked. This enables us to record information about user habits in order to provide interest-based advertising. The advertising networks used may share this information with third parties. In such cases, the advertising partner regularly sets the cookies directly.
The following functions are used for advertising purposes in particular:
(1) Use of Google Ads /Google Remarketing
We use the service of Google Ads to draw attention on external websites to our attractive products by using advertising tools (so-called Google advertising). These advertising tools are delivered by Google by means of so-called "ad servers." Ad server cookies that allow for the analysis of performance parameters are used in this process, e.g. ad impressions, clicks and conversations. This allows us to determine how successful individual advertising measures are in relation to the data of the advertising campaigns.
If you access our website via a Google ad, Google Ads will save a cookie on your end device. These cookies are not intended to identify you personally. By means of the integration of the cookies, Google is informed that you have visited the corresponding page of our website or have clicked on one of our advertisements by including tracking tools. If you are registered with a Google service, Google can allocate the visit to your account. Even if you have not registered with Google or are not logged in, it is possible that the provider finds out and saves your IP address. With the company's conversion remarketing technologies, users who have already visited our website and online services and shown interest in our products will see further related advertisements on other websites in the Google Partners network. As a rule, the following analysis values are also saved:
- Unique cookie ID
- Number of ad impressions per placing (frequency)
- Last impression (relevant to post-view conversions)
- Opt-out information (marking that the user no longer wants to be contacted)
The cookies set by Google enable Google to recognize your Internet browser once again in the future. If a user visits certain pages of a website of an Ads customer and the cookie that has been saved on his or her end device has not expired, Google and the customer can detect that the user has clicked the advertisement and was forwarded to this site. A different cookie is assigned to each Ads customer, so that cookies cannot be traced via the websites of Ads customers. Your browser automatically establishes a direct connection to the Google server based on the marketing tools deployed. We ourselves do not independently gather personal data during the named advertising measures, rather we only provide Google with the possibility of obtaining the data. In this respect, we are jointly responsible with Google for the data gathering and transfer. Google is responsible under data protection laws for the subsequent data processing. We are only provided with statistical analysis by Google. This analysis allows us to identify which of the deployed advertising measures are particularly effective. We do not receive any further data from the deployment of advertising measures, and, in particular, we are not able to identify users based on this information. The legal basis for processing your data is Article 6(1)(1)(a) GDPR.
Please note that Google may process data outside of the area of the European Union. Google also processes your personal data in the USA and has undertaken to comply with a standard which corresponds to the former EU-US Privacy Shield. We have also agreed so-called standard contractual clauses with Google, the purpose of which is compliance with a reasonable level of data protection in the third country.
We use Google Ads with the Google Remarketing function in order to provide you with advertising which is tailored to your interests. This application enables displaying our advertising when you are visiting other websites after visiting our website. This is accomplished with the use of cookies that are saved in your browser via which your utilization behavior is captured and analyzed by Google when you visit various websites. This enables Google to determine your previous visit to our website. According to Google, the data collected within the scope of remarketing is not combined with your personal data that may have been saved by Google. In particular, according to Google, pseudonymization is used during remarketing. You can prevent the remarketing function by not consenting to its use and also by revoking your consent subsequently, as described in the paragraph below. The legal basis is your consent in accordance with Article 6(1)(1)(a) GDPR.
Should you not wish for advertising which is tailored to your interests to be displayed after you have issued your consent or should you not wish for the remarketing function to be used, you can revoke your consent in our cookie settings or de-activate this in your browser cookies. You can also notify Google of this directly for the future via the following link: https://www.google.com/settings/ads/onweb/. In addition, you can object to the Google remarketing via the website of the Network Advertising Initiative (NAI): http://optout.networkadvertising.org. Alternatively, you can de-activate the use of cookies by third-party providers by accessing the de-activation site of the Network Advertising Initiative (http://www.networkadvertising.org/managing/opt_out.asp) or administering the use of the device identifiers via the device settings (https://support.google.com/ads/answer/1660762#mob). Further information of the provider can be found at https://support.google.com/google-ads/answer/2549063?hl=en/. Full information concerning data protection at Google can be found on their website at https://policies.google.com/privacy?hl=en and https://services.google.com/sitestats/en.html
(2) Integration of YouTube videos into our website
On individual websites, we have integrated YouTube videos which are saved at http://www.youtube.com and can be played back directly on our website. These videos are included in the "extended data protection mode," i.e. no data about you as a user will be transmitted to YouTube unless you play back the videos. The below data is only transmitted when you play back the videos. We cannot influence this data transmission.
By playing back the embedded videos, YouTube receives the information that you have accessed the corresponding page on our website, and it is furthermore possible that other data is transmitted to YouTube of which we have no knowledge. This will occur regardless of whether YouTube has provided a user account through which you have logged in or if no user account exists. If you are logged into YouTube, your data will be directly allocated to your account. If you do not want this allocation to your profile with YouTube, you must log out before you activate the button. YouTube saves your data as utilization profiles and uses it for the purposes of advertisements, market research and/or the needs-compliant design of its website. Such an analysis can be carried out (even for users that are not logged in) especially for providing needs-compliant advertisements and to inform other YouTube users about your activities on our website. You have the right to object to the creation of these user profiles. Such requests must be addressed to YouTube.
YouTube also processes your personal data in the USA and has undertaken to comply with a standard which corresponds to the former EU-US Privacy Shield. Further information concerning the purpose and scope of the data gathering, the subsequent processing and the safeguarding of the data transfer to a third country can be found in the data protection policy of YouTube. This is also where you will find further information about your rights and setting options to protect your privacy: https://www.google.de/intl/en/policies/privacy. The legal basis of the processing of your data for the purposes referred to above is your consent in accordance with Article 6(1)(1)(a) GDPR. You can revoke your consent at any time. The easiest way to do this is to de-select the function in our cookie settings.
(3) Integration of Google Maps
Via an API, this site uses the map service of Google Maps, which is provided by Google Inc.
It is necessary to process your IP address and further utlization data in order to use the functions of Google Maps. This information is normally sent to a Google server in the US and stored there. The provider of this page cannot influence this data transmission. Google can connect the utilization data with other data and assign it to your Google account, should you be logged in to this.
Google Maps is used for the purpose of providing an attractive online service and helping to easily find the locations given on our website. This represents a legitimate interests in accordance with the legal basis being used, Article 6(1)(1)(f) GDPR.
Further information concerning the processing of your user data can be found in the data protection policy of Google: https://www.google.de/intl/en/policies/privacy/ .
4. SEW-EURODRIVE profiles on social networks
a) Facebook fan page
For the information services offered here, we use the technical platform and services of Facebook Ireland Ltd., 4 Grand Canal Square Grand Canal Harbour, Dublin 2, Ireland. We wish to inform you that use of our Facebook page at https://www.facebook.com/seweurodriveab and its functions takes place under your own responsibility. This applies, in particular, to the use of interactive functions (e.g. Comment, Share, Rate).
When you visit our Facebook page, Facebook records, among other things, your IP address as well as additional information which is found on your PC in the form of cookies. This information is used to supply us as the provider of the Facebook pages with statistical information about the use of our Facebook page (so-called Facebook “insights”). Facebook provides further information via the following link. When you visit our Facebook page, Facebook records, among other things, your IP address as well as additional information which is found on your PC in the form of cookies. This information is used to supply us as the provider of the Facebook pages with statistical information about the use of our Facebook page (so-called Facebook “insights”). Facebook provides further information via the following link: https://www.facebook.com/help/268680253165747.
The data collected in this context is processed by Facebook Ltd. and may be transmitted to countries outside the European Union, in particular the US. Your data may be transferred to the USA, whereby according to the information provided by Facebook, it complies with a reasonable level of data protection which corresponds to the former EU-US Privacy Shield (www.privacyshield.gov). Facebook describes which information it receives and how it uses it in general terms in its Data Use Guidelines. They also provide information about how to contact Facebook and how to change your advertising settings. The data use policies are available via the following link: https://www.facebook.com/privacy/policy/.
Facebook does not conclusively and clearly state, nor do we know, the extent to which Facebook uses data from your visit to the Facebook pages for its own purposes, the extent to which activities on the Facebook pages are allocated to individual users, for how long Facebook stores this data and whether data from a visit to the Facebook page is passed on to third parties. Data processing by Facebook may vary depending on whether you are registered with, and logged into, Facebook, or whether you access the site as a non-registered and/or not logged in user.
When you access a Facebook page, or make a contribution, the IP address allocated to your end device is transmitted to Facebook. According to Facebook, this IP address is anonymized (for “Swedish” IP addresses) and deleted after 90 days. In addition, Facebook saves information about the end devices of its users (e.g. as part of the “Log-in notification” function); this may allow Facebook to allocate IP addresses to individual users. If you as a user are currently logged into Facebook, a cookie containing your Facebook ID is currently saved on your end device. This enables Facebook to track that you have visited this page and how you used it. This also applies to all other Facebook pages. With the help of Facebook buttons embedded in websites, Facebook can record your visits to these websites and allocate them to your Facebook profile. Based on this data, contents or advertising can be tailored to you.
If you want to avoid or restrict the data processing described above by Facebook, you should log out of Facebook or disable the “remain logged in” function, delete any cookies on your device and restart your browser. This deletes Facebook information, which can be used to identify you. You can thereby use our Facebook page without disclosing your Facebook ID. If you try to use the page's interactive functions (Like, Comment, Share, Messages, etc.), a Facebook login screen is displayed. After you log in, Facebook can again identify you as a specific user.
In addition to this, we as the provider of the information service only process the data from your use of our service which you provide and which requires interaction. For example, if you ask a question which we can only answer by e-mail, we will save your information in accordance with our General Data Protection Principles, as described in our Data Protection Declaration. The legal basis for processing your data on the fan page is Article 6(1)(1)(f) GDPR.
You can contact either us or Facebook to exercise your rights as the data subject. If a party is not responsible for providing a reply, or must receive information from the other party, we or Facebook will forward the query to the relevant other party. Please contact Facebook directly for any queries concerning the setting up of your profile, the processing of your data when using the website and insights (see above for the link). If you have any questions regarding how we process your interaction with us on our site, please do not hesitate to contact us at personuppgifter@sew-eurodrive.se. If you have any questions regarding our information offering, please do not hesitate to contact us by using the above contact details. The concept underlying the service is available via the following Internet address: https://www.facebook.com/seweurodriveab/
b) Other sites on social media platforms
We also maintain sites on other so-called social media platforms. We also have sites with the following providers: